FAQ
Questions about Shipment
Q1 : Do you ship worldwide?A1 : We currently provide services in the US, UK, Germany, Austria, France, Canada.If you need to send to other countries, please contact us first.
Q2 : Where you ship goods from?
A2 : Our warehouse is located in America, the goods will be shipped from U.S.
Q3 : What is the shipping cost?
A3 : For giving customer good shopping experience, we offer free shipment.
Q4 : What is the shipping time?
A4 : Normally,we will ship the item in 3 working days after we receive the payment.
Q5 : How do I track my package?
A5 : The package can be tracked on 17track.net or the couriers official site. Or if you need a team members help to check up, please contact with our service team sales01@safewaylife.com and we will be in touch with a status update.
Questions about Payment & Order
Q1 : What payment terms you can accept?A1 : For payment, we accept Paypal only.
Q2 : My payment was declined, why? How to solve it ?
A2 : If you made the purchase via PayPal but failed, please contact us for more help.
Q3 : How do I cancel my order?
A3 : If the item has not been shipped out yet, please contact with our Service Support Team sales01@safewaylife.com, we will cancel your order and give you full refund.
Q4 : Is my information is securing using this site?
A4 : Yes, SAVWAY takes precautions to protect your personal information. When you submit sensitive information via the website, your information is protected both online and offline. Please don’t worry for this.
Q5 : What if my address is wrong?
A5 : If the recipient's address was wrong, after the failed delivery, the parcel should be returned back to sender. After we receive the parcel, we will contact you for an updated address and arrange re-delivery for your package.
Questions about Return & Refunds
Q1 : What items are returnable?
A1 : a)- We can accept returns or exchanges within the 30-day period. b)- All returned items must be in the original condition: unused, unwashed, and unworn.
Q2 : How do I return a product?
A2: Contact us to confirm details to make sure the item is meet the return condition. After the agreement, Service Team will send the detailed return information, please offer return tracking number after return shipment .
Q3 : What is you refund policy?
A3 : Refunds are processed within 1-5 business days, after you received our confirmation on the cancellation.
Q4 : How will you refund me?
A4 : The refund are applied to the original payment method.